About Jennifer Nakayama

Jennifer Nakayama is the Director of Operations at the Hawaii Convention Center. In this capacity she oversees engineering, housekeeping, capital projects, and security guest services. In her spare time she enjoys hiking, cooking, and dancing.

Ho`ohanohano With Life Changes

joeA single year can bring many things… a house is bought or sold; a family grows by the birth of a new little one, or sadly there is a loss of a loved one; a new job emerges or you change your career.  Things change in life… that is inevitable.  But how we handle that change and adapt for what the future brings shows ho`ohanohano as the important Hawaiian value.

The Hawai`i Convention Center recently saw its General Manager of over 12 years, Joe Davis, depart for the golden sunset of retirement in January.  Much aloha was expressed to Mr. Davis by the hospitality industry that he has been passionate about for so many years.  Likewise, the convention center `ohana was filled with mixed emotions in his departure, but like so many other displays of leadership Mr. Davis had shown over the years, his ho`ohanohano in dealing with this change to our convention center came through.  Instead of shying away from the limelight, Mr. Davis continued to run the convention center with the distinction it has come to admire from so many national and international clients.  He also made sure to pass along the importance of integrity in all that we do, both at the convention center to our guests, and also to our fellow co-workers, family, and friends in our everyday lives.

To Mr. Davis, we wish you much aloha in retirement.  Mahalo and thank you sincerely for all that you have given to the Hawai`i Convention  Center, tourism in the State of Hawai`i, and the SMG family.  A hui hou.

Ho`ohanohano: To conduct yourself with distinction, honor, and integrity in all that you do

Value of the Month – January

Here at the Hawai`i Convention Center, our values are rooted in 12 Hawaiian cultural values which we constantly strive to live by.  This month of January, we reflect on the value of ho`ohanohano.

Every day in both our professional and personal lives, this value reminds us “to conduct yourself with distinction, honor, and integrity in all that you do.”  At the Hawai`i Convention Center, we encounter many distinguished visitors through our doors, each which may have different requests, needs, and even customs that must be upheld.  Our Events Calendar shows examples of the clients that will grace our floors this year, including the American Farm Bureau Federation, the Hawai`i Blood Bank, and the Hawai`i Dental Association in January.  But each group, whether thousands in number or only a group of five, has given us the honor of sharing their event within our doors and therefore we strive to treat each with the professional distinction they have come to expect at a world-class facility.  This includes honoring their requests as best as possible, and when we are not able to accommodate, having the integrity to apologize while offering another solution.

Integrity is that unique ability to not only recognize that you have made a mistake or gone off-course, but also to accept full responsibility for it.  These are two separate steps on the integrity ladder, and one cannot occur without the other.  Ho`ohanohano then goes a step further and shows us that we not only need to accept responsibility, but to offer solutions, alternatives, and options to rectify the situation and make it better than it was before.  This is the full meaning of living with personal integrity.

But ho`ohanohano is not only for the workplace.  We are so often reminded the importance of how to treat others, but unfortunately dismiss the importance of how we are really portraying ourselves in “all that we do.”  From the crossed-arms and slumped body language at the dinner table, to the scowl that we bring home from a bad road-rage day, to the argument that didn’t really need to turn into an argument – we are giving our families and friends a negative piece of us that they did not ask for.  Think about it this way…how little of your distinction and honor are you leaving with them?  Are they less deserving than your co-workers?  And can you truly say that you acted with integrity in all that you do?

As 2011 leaves us and 2012 comes in bright and new, it is important to see how we are affecting others in everything we do.  Although each of us cannot be perfect all the time, we can definitely strive for more than the year before.  Treat guests with distinction and respect your co-workers.  Find the honor and excellence in what you do and how you do it.  And most important, hold your `ohana close to you and value their positive part in your life.

Happy New Year and best wishes for finding a place for ho`ohanohano in your life.