Hawai`i Convention Center Among Top Five Meetings Facilities in U.S. to Receive 2012 “Distinctive Achievement Award” for Service

The Hawai`i Convention Center has received its first-ever “Distinctive Achievement Award” from Association Conventions & Facilities magazine for excellence in meetings assistance and service.

The prestigious honor was awarded to the five convention centers nationally in 2012 that were the most helpful in assisting meetings professionals with their meetings and conventions, as voted by the magazine’s more than 20,500 subscribers.

“Hawai`i’s legendary Aloha Spirit offers an attitude and level of service that no other destination can capture, enhancing enjoyment and productivity for our meetings attendees,” said Joe Davis, SMG general manager of the Hawai`i Convention Center.  “Our team is fully committed to providing the best service available in the meetings industry, and we are pleased to receive this recognition from our valued clients.”

Winners of the award are featured in the August/September issue of Association Conventions & Facilities magazine, which services association meeting and convention planners.

Agricultural Leadership Foundation of Hawai`i to Host 2012 Hawai`i Agriculture Conference

The 2012 Hawai`i Agricultural Conference will be at the Hawai`i Convention Center September 20-21, 2012.

The Agricultural Leadership Foundation of Hawai`i will host the 2012 Hawai`i Agriculture Conference at the Hawai`i Convention Center on September 20 & 21, 2012.

Inspired by the United Nations “Year of the Cooperative,” this year’s theme will be Leveraging Partnerships for Profit. Through lessons and tools focusing on working together, the conference aims to ignite collaboration amongst local businesses within the community with encouragement from examples of successful partnerships.

This year’s conference will feature several nationally acclaimed speakers, including Larry Yee, co-founder and director of the Food Commons; Sarah Stokes Alexander of the Keystone Center in Colorado; and also Lauren Anderson of Collaborative Lab. All well known and respected, they will open minds to new ways of thinking as we Leverage Partnerships for Profit. Additionally there will be over two dozen Hawai`i based producers and agriculture professionals speaking throughout the two days.

A highlight of the event will be the all-Hawai`i products luncheon featuring the Monty Richards Leadership Award presented to Donna Ching in appreciation for her decades of service to the agriculture sector. Later that evening at the Pau Hana Reception, join the agriculture professionals to celebrate the bounty of our food and farming culture. Cooking and food growing demonstrations will feature farmers, urban gardeners, and chefs providing attendees with easy “how to’s” and recipe ideas to be used at home. The trade show is expected to gather over fifty vendors who will host demos and provide samples of their products.

Registration to exhibit at the Trade Show and network with nearly 500 farmers, managers, and agricultural industry professionals is open through September 1, 2012. Click here for more information on exhibiting at the conference.

Online registration to attend the conference is also open now. Two-Day Passes including all sessions, meals, the trade show, and the reception is $225 for the early bird special (before August 15, 2012; $275 after). A Foodie Pass is available for $100 for those who only want to attend the Awards Luncheon and Pau Hana Reception.

For more information, visit www.hawaiiagconference.org or contact Allyson Turner at conference@agleaderhi.org.

`Ohana: To Be Genuinely Caring of Each Other and Bond Together as a Family

Our HCC Hawaiian Value of the Month is `Ohana.

Helpful staff at the concession stands are a part of why the Hawai`i Convention Center received 99% in all service categories. Photo courtesy of Spherion.

You may know it as team work, collaboration, togetherness, fellowship or partnership.  Here in Hawai`i, we call it working together as an `ohana.

To deliver a high level of service that is rated as 99% in all service categories in the last fiscal year, the Hawai`i Convention Center relies on all members of our staff to work together.  By excelling in our individual responsibilities, together we can produce the highest standards of service.  In doing so, we take care of one another and unconditionally work together as an `ohana, as a family.  We are encouraged to reach outside our specific departments to lend a hand, offer suggestions, and catch oversights that may affect our guest’s final experience.

From the security ambassador in the front lobby, to the restroom attendant, to the food server at your function, we all work as an `ohana with everyone working together as one in cooperation and harmony.  Our main goal is to provide the most memorable experience for our guests so that they will want to return to the Islands and the Hawai`i Convention Center many times in the future.

Getting ready for another memorable event. Photo courtesy of Spherion.

Our General Manager has encouraged the “E Komo Five” program with all our managers.  E Komo Five is a spin-off of the greeting “E Komo Mai” which means to welcome or to offer to come in.  In doing so, our managers take the time to stop and speak with the staff for at least five minutes, to catch-up and learn about their personal lives and families.  We emphasize our core values by nurturing our relationships with our fellow `ohana.

As Islanders, we are proud of our home and genuinely giving ways and want to demonstrate immediately to our guests what a wonderful place Hawai`i is by including our visitors into our `ohana.  You will find that our staff is always willing to stop and answer questions that you may have about where to go, where to shop, or where to eat.  We want to share ourselves so our visitors can experience what we know as the Aloha Spirit.  We are all ambassadors of Hawai`i and hope to bring great excitement to our guests by having them feel as they are all-in-the-`ohana.

E komo mai and welcome to our Hawai`i Convention Center `Ohana.

Thanks to a meticulous housekeeping staff like Gloria Sumbad the Hawai`i Convention Center stays sparkling clean and beautiful every day.