Health & Safety Protocols and Guidelines

Effective July 8, 2021 the City & County of Honolulu eased COVID-19 restrictions for the Island of Oahu to allow for gatherings, meetings and events under the Tier 5 reopening strategy.

The Hawai‘i Convention Center is welcoming guests with industry-leading protocols for meetings and events, including the implementation of health and safety technologies, new food and beverage options, revised layouts for socially distanced gatherings, and extensive staff training. Please scroll down below to review our health and safety protocols.

The Center is working with event organizers to ensure that all gatherings meet the latest COVID-19 requirements. Some events listed in our events calendar may be tentative pending local COVID-19 restrictions. 

For general inquiries, please email us at

We look forward to meeting with you again (in person) soon.

The Hawaii Convention Center is pleased to offer a comprehensive health and safety program developed by leading venue and event management company, ASM Global, to ensure the highest levels of cleanliness and safety for our staff, guests, and communities.

In compliance with guidelines established by the Centers for Disease Control (CDC) and the State of Hawaii Department of Health, these extensive measures include enhanced cleaning and sanitation for high touch point surfaces, thermal cameras and temperature checks, the use of personal protective equipment (PPE), modified food and beverage operations, the increased availability of hand sanitizer dispensers, reduced touch points, contactless transactions, special signage and social distancing guidelines.

We will continue to monitor guidance from public health officials and will work closely with individual event planners to customize health and safety measures to their specific meeting needs. While some of our protocols have changed, we will continue to provide a world-class meetings experience with legendary service, shaped by the spirit of aloha.

Download Infographic HERE

To view our Client Health & Safety Plan, visit our Event Planning Toolkit

Enhanced Cleaning and Sanitation: Hawai‘i Convention Center will have a designated sanitation team which will routinely sanitize high-touch point surfaces throughout the Center, including door handles, railings and elevator buttons. Chairs, tables and podiums throughout the Center will be sanitized daily with CDC-compliant products. The Center is also utilizing electrostatic disinfecting equipment to sanitize the facility and meeting spaces. Electrostatic cleaning is a method designed to evenly disperse disinfectants onto surfaces and objects

PPE: Face masks will be required. Guests may bring their own masks, or event organizers may provide masks for their attendees. All employees, vendors, and subcontractors will be required to use masks and any other necessary PPE equipment.

Body Temperature Screening: Points of entry may be limited depending upon the nature of the event. Thermal cameras will be utilized in main public entry and select staff entry points for body temperature screening. In locations where thermal cameras are not available, temporal thermometers will be used. Anyone displaying a temperature over 100.4 degrees F will be taken to a private area for a secondary temperature screening. Employees or guests confirmed to have a temperature over 100.4 degrees will be evaluated by medical personnel, and assistance will be provided in finding proper medical care, if necessary. Event organizers will be notified.

Temperature screening locations (effective May 1, 2021)

Modified Food and Beverage (F&B) Operations:
The Center’s Food and Beverage team will work with event organizers to customize menus and F&B service in accordance with safety regulations.

  • Traditional self-service buffets or Chef’s table services are available with safety measures in place.
  • Buffets or Chef’s Table services will have attendants serving food to guests from a shielded food station.
  • Plated meal services are available with safety protocols in place.
  • Café and Concession counters will be shielded.
  • Contactless payment options include Apple Pay, Google Pay and Samsung Pay.

Hand Sanitizer Dispensers: Hand sanitizer dispensers will be placed at key guest and employee entrances and throughout the facility.

Special Signage: Health and safety reminders are placed throughout the Center to communicate proper hygiene practices, including regular hand washing and instructions for guests who do not feel well.

Social Distancing Guidelines: Guests will be advised to practice social distancing by standing at least 6 feet away from others who are not traveling with them. The Center will work with event organizers to help direct the flow of traffic throughout the building and place lines marking proper spacing in any areas that may form queues. Event organizers will be encouraged to limit registration workers to one person per counter. Meeting room configurations will be adjusted to adhere to physical distancing guidelines.  This change may limit the number of attendees allowed in each meeting room or exhibit hall.

Shared Audiovisual (AV) Equipment: AV companies will be required to sanitize shared equipment (microphones, laptops, mice, keyboards, clickers, etc) between each use. Click HERE to view additional AV Protocols and best practices by Projection.

Virtual Meetings Package: The Center has also developed new virtual meetings packages to offer guests the convenience of attending meetings remotely. This full array of turnkey video-production services includes professionally coordinated pre-recording management, webinar and live-stream production, and hybrid meeting design and execution across a variety of popular virtual platforms. Click HERE for more info.

Site Inspections: Virtual site inspections are encouraged. Please use our virtual map to explore the Hawaii Convention Center. On-site inspections will be conducted with appropriate social distancing.  Please visit this link HERE for our updated room capacities that meets CDC guidelines.

Case Notification: The Hawai‘i Tourism Authority and the Hawai‘i Convention Center have a designated liaison with the State of Hawaii Department of Health. If we are alerted to a presumptive case of COVID-19 at the Center, we will work with health officials to follow the appropriate protocol.

VenueShield: VenueShield is ASM Global’ s new proprietary environmental hygiene protocol developed in partnership with AECOM and is being deployed at more than 325 ASM Global facilities worldwide. 

The VenueShield program offers best practices across work streams related to environmental hygiene, food service, customer journey, talent, public awareness, and technology and equipment, including a state-of-the-art standard operating procedures (SOPs) for environmental hygiene that is being implemented at the Hawai‘i Convention Center.

The comprehensive new protocol was developed in partnership with AECOM, the world’s premier infrastructure firm, and its international team of sports venue design,  and environmental hygiene and biocontainment experts.   The VenueShield program is also being guided by scientific and medical research input from Drexel University College of Medicine (DUCOM) and its interdisciplinary team of expert faculty and graduate medical students, under the direction of Dr. Charles Cairns, dean of DUCOM.  These critical healthcare insights, facilitated by the Drexel Solutions Institute (DSI), will provide ongoing recommendations for COVID-19 mitigation strategies.     

Additionally, SERVPRO, the #1 choice in commercial cleaning and restoration services for more than 50 years, will serve as ASM Global’ s primary partner in the implementation of the pro-active viral pathogen cleaning process.  The customized, in-depth workflows for venue re-occupancy include industrial disinfection and workforce safety initiatives, developed in accordance with international guidelines from the CDC, NHS, PHAA and WHO, among others.

VenueShield will be the ongoing effort to define the customer journey of the future. It is designed to provide an evolving approach to the unique aspects surrounding each of ASM Global’ s facilities and is guided by consistent input from the company’s venue experts around the world, representing every venue type.

Updates:  Please check our website for updated information pertaining to building protocols and procedures.

To view our Health & Safety Plan, visit our Event Planning Toolkit

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