Health & Safety Protocols and Guidelines

The Hawaii Convention Center is pleased to offer a comprehensive health and safety program developed by leading venue and event management company, ASM Global, to ensure the highest levels of cleanliness and safety for our staff, guests, and communities.

We will continue to monitor guidance from public health officials and will work closely with individual event planners to customize health and safety measures to their specific meeting needs. While some of our protocols have changed, we will continue to provide a world-class meetings experience with legendary service, shaped by the spirit of aloha.


The Hawai‘i Convention Center is pleased to welcome guests for indoor and outdoor meetings and events with no capacity restrictions.

Beginning March 26, 2022, state and county employees and visitors to state facilities including the Hawai‘i Convention Center will no longer be required to provide vaccination status or negative COVID-19 test results, and masks will not be required for event attendees. Requirements for each event may vary. Please check with the event organizer on health and safety protocols.  

For general inquiries, please contact us at:

Phone: +1 (808) 943-3500 


Scroll down or click on the topics below to read more about our Health & Safety Protocols

Enhanced Cleaning and Sanitation
GBAC STAR™ Accreditation
Modified Food and Beverage (F&B) Operations
Hand Sanitizer Dispensers
Special Signage
Social Distancing Guidelines in Common Areas
Shared Audiovisual (AV) Equipment Protocols
Health & Safety Plan Document

Enhanced Cleaning and Sanitation: Hawai‘i Convention Center will have a designated sanitation team which will routinely sanitize high-touch point surfaces throughout the Center, including door handles, railings and elevator buttons. Chairs, tables and podiums throughout the Center will be sanitized daily with CDC-compliant products. The Center is also utilizing electrostatic disinfecting equipment to sanitize the facility and meeting spaces. Electrostatic cleaning is a method designed to evenly disperse disinfectants onto surfaces and objects

GBAC STAR™ Accreditation: The Hawai‘i Convention Center is the first meetings venue in Hawaii to earn the Global Biorisk Advisory Council® (GBAC) STAR™ Facility Accreditation, after meeting rigorous standards for cleaning, disinfection and infectious disease prevention.

The GBAC STAR Accreditation Program is performance-based and designed to help facilities establish a comprehensive system of proper cleaning protocols, disinfection techniques and work practices to combat biohazards and infectious disease like the novel coronavirus. The Center joins a select group of meetings and events facilities that are accredited by GBAC, which is a division of ISSA, the world’s leading cleaning industry association. To achieve accreditation, the Center was required to demonstrate compliance with the program’s 20 core elements, which range from standard operating procedures and risk assessment strategies to personal protective equipment and emergency preparedness and response measures. There is an annual reaccreditation process.

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PPE: Face masks will be required. Guests may bring their own masks, or event organizers may provide masks for their attendees. All employees, vendors, and subcontractors will be required to use masks and any other necessary PPE equipment.

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Modified Food and Beverage (F&B) Operations: The Center’s Food and Beverage team will work with event organizers to customize menus and F&B service in accordance with safety regulations.

  • Café and Concession counters will be shielded.
  • Contactless payment options include Apple Pay, Google Pay and Samsung Pay.

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Hand Sanitizer Dispensers: Hand sanitizer dispensers will be placed at key guest and employee entrances and throughout the facility.

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Special Signage: Health and safety reminders are placed throughout the Center to communicate proper hygiene practices, including regular hand washing and instructions for guests who do not feel well.

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Shared Audiovisual (AV) Equipment Protocols: AV companies will be required to sanitize shared equipment (microphones, laptops, mice, keyboards, clickers, etc) between each use. Click HERE to view additional AV Protocols and best practices by Projection.

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VenueShield: VenueShield is ASM Global’ s new proprietary environmental hygiene protocol developed in partnership with AECOM and is being deployed at more than 325 ASM Global facilities worldwide. 

The VenueShield program offers best practices across work streams related to environmental hygiene, food service, customer journey, talent, public awareness, and technology and equipment, including a state-of-the-art standard operating procedures (SOPs) for environmental hygiene that is being implemented at the Hawai‘i Convention Center.

The comprehensive new protocol was developed in partnership with AECOM, the world’s premier infrastructure firm, and its international team of sports venue design,  and environmental hygiene and biocontainment experts.   The VenueShield program is also being guided by scientific and medical research input from Drexel University College of Medicine (DUCOM) and its interdisciplinary team of expert faculty and graduate medical students, under the direction of Dr. Charles Cairns, dean of DUCOM.  These critical healthcare insights, facilitated by the Drexel Solutions Institute (DSI), will provide ongoing recommendations for COVID-19 mitigation strategies.     

Additionally, SERVPRO, the #1 choice in commercial cleaning and restoration services for more than 50 years, will serve as ASM Global’ s primary partner in the implementation of the pro-active viral pathogen cleaning process.  The customized, in-depth workflows for venue re-occupancy include industrial disinfection and workforce safety initiatives, developed in accordance with international guidelines from the CDC, NHS, PHAA and WHO, among others.

VenueShield will be the ongoing effort to define the customer journey of the future. It is designed to provide an evolving approach to the unique aspects surrounding each of ASM Global’ s facilities and is guided by consistent input from the company’s venue experts around the world, representing every venue type.

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To view our Health & Safety Plan, visit our Event Planning Toolkit

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