Health & Safety Protocols and Guidelines

The Hawaii Convention Center is pleased to offer a comprehensive health and safety program developed by leading venue and event management company, ASM Global, to ensure the highest levels of cleanliness and safety for our staff, guests, and communities.

We will continue to monitor guidance from public health officials and will work closely with individual event planners to customize health and safety measures to their specific meeting needs. While some of our protocols have changed, we will continue to provide a world-class meetings experience with legendary service, shaped by the spirit of aloha.


The Center is continuing to follow all guidelines from the State of Hawai‘i and City & County of Honolulu with regard to events during the COVID-19 pandemic.

Starting Oct. 20, 2021, the City & County of Honolulu is allowing indoor seated entertainment and sporting events to operate with 500 attendees or 50% capacity, whichever is smaller. Outdoor interactive events are also allowed with 150 attendees or 50% capacity, whichever is smaller. All attendees must be vaccinated, masks must be worn, and social distancing requirements must be followed. Children under 12 years are exempted from the requirement for full vaccination.

Visit for more information.

We are working closely with organizers of upcoming events. Some events listed in our events calendar may be tentative pending COVID-19 restrictions. 


In accordance with the Mayor’s Emergency Order 2021-14, attendees of indoor and outdoor seated entertainment and outdoor interactive events must be fully vaccinated. No testing exemptions allowed.

In addition to a valid photo ID, please present any of these acceptable documents at our temperature screening checkpoints:

  • Hawai‘i SMART Health Card (QR code) generated from the Safe Travels Hawaii website confirming full vaccination status. View their User Guide for more information.(Currently for Hawaii residents only).
  • Hard Copy of or photo of vaccination card showing full vaccination status.
    • Please click HERE to view proof of vaccination examples. Source: Safe Access Oahu.
  • No testing exemptions allowed. (Negative COVID-19 test results not accepted)

Children under 12 years are exempted from the requirement for full vaccination.

Staff and contractors (including event staff) may continue to submit a negative COVID-19 test result 72 hours prior to entering the facility.

For general inquiries, please contact us at:

Phone: +1 (808) 943-3500


Scroll down or click on the topics below to read more about our Health & Safety Protocols

Requirements for Entry
Temperature Screening
Enhanced Cleaning and Sanitation
GBAC STAR™ Accreditation
Modified Food and Beverage (F&B) Operations
Hand Sanitizer Dispensers
Special Signage
Social Distancing Guidelines
Shared Audiovisual (AV) Equipment Protocols
Virtual Meetings Package
Site Inspections
Case Notification
Health & Safety Plan Document

Download Infographic HERE

Temperature Screening: Points of entry may be limited depending upon the nature of the event. Thermal cameras will be utilized in main public entry and select staff entry points for body temperature screening. In locations where thermal cameras are not available, temporal thermometers will be used. Anyone displaying a temperature over 100.4 degrees F will be taken to a private area for a secondary temperature screening. Employees or guests confirmed to have a temperature over 100.4 degrees will be evaluated by medical personnel, and assistance will be provided in finding proper medical care, if necessary. Event organizers will be notified.

Temperature screening locations (effective May 1, 2021)

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Enhanced Cleaning and Sanitation: Hawai‘i Convention Center will have a designated sanitation team which will routinely sanitize high-touch point surfaces throughout the Center, including door handles, railings and elevator buttons. Chairs, tables and podiums throughout the Center will be sanitized daily with CDC-compliant products. The Center is also utilizing electrostatic disinfecting equipment to sanitize the facility and meeting spaces. Electrostatic cleaning is a method designed to evenly disperse disinfectants onto surfaces and objects

GBAC STAR™ Accreditation: The Hawai‘i Convention Center is the first meetings venue in Hawaii to earn the Global Biorisk Advisory Council® (GBAC) STAR™ Facility Accreditation, after meeting rigorous standards for cleaning, disinfection and infectious disease prevention.

The GBAC STAR Accreditation Program is performance-based and designed to help facilities establish a comprehensive system of proper cleaning protocols, disinfection techniques and work practices to combat biohazards and infectious disease like the novel coronavirus. The Center joins a select group of meetings and events facilities that are accredited by GBAC, which is a division of ISSA, the world’s leading cleaning industry association. To achieve accreditation, the Center was required to demonstrate compliance with the program’s 20 core elements, which range from standard operating procedures and risk assessment strategies to personal protective equipment and emergency preparedness and response measures. There is an annual reaccreditation process.

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PPE: Face masks will be required. Guests may bring their own masks, or event organizers may provide masks for their attendees. All employees, vendors, and subcontractors will be required to use masks and any other necessary PPE equipment.

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Modified Food and Beverage (F&B) Operations: The Center’s Food and Beverage team will work with event organizers to customize menus and F&B service in accordance with safety regulations.

  • Traditional self-service buffets or Chef’s table services are available with safety measures in place.
  • Buffets or Chef’s Table services will have attendants serving food to guests from a shielded food station.
  • Plated meal services are available with safety protocols in place.
  • Café and Concession counters will be shielded.
  • Contactless payment options include Apple Pay, Google Pay and Samsung Pay.

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Hand Sanitizer Dispensers: Hand sanitizer dispensers will be placed at key guest and employee entrances and throughout the facility.

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Special Signage: Health and safety reminders are placed throughout the Center to communicate proper hygiene practices, including regular hand washing and instructions for guests who do not feel well.

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Social Distancing Guidelines: Guests will be advised to practice social distancing by standing at least 6 feet away from others who are not traveling with them. The Center will work with event organizers to help direct the flow of traffic throughout the building and place lines marking proper spacing in any areas that may form queues. Event organizers will be encouraged to limit registration workers to one person per counter. Meeting room configurations will be adjusted to adhere to physical distancing guidelines.  This change may limit the number of attendees allowed in each meeting room or exhibit hall. Please visit this link HERE for our updated room capacities that incorporate social distancing.

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Shared Audiovisual (AV) Equipment Protocols: AV companies will be required to sanitize shared equipment (microphones, laptops, mice, keyboards, clickers, etc) between each use. Click HERE to view additional AV Protocols and best practices by Projection.

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Virtual Meetings Package: The Center has also developed new virtual meetings packages to offer guests the convenience of attending meetings remotely. This full array of turnkey video-production services includes professionally coordinated pre-recording management, webinar and live-stream production, and hybrid meeting design and execution across a variety of popular virtual platforms. Click HERE for more info.

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Site Inspections: Virtual site inspections are encouraged. Please use our virtual map to explore the Hawaii Convention Center. On-site inspections will be conducted with appropriate social distancing.  

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Case Notification: The Hawai‘i Tourism Authority and the Hawai‘i Convention Center have a designated liaison with the State of Hawaii Department of Health. If we are alerted to a presumptive case of COVID-19 at the Center, we will work with health officials to follow the appropriate protocol.

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VenueShield: VenueShield is ASM Global’ s new proprietary environmental hygiene protocol developed in partnership with AECOM and is being deployed at more than 325 ASM Global facilities worldwide. 

The VenueShield program offers best practices across work streams related to environmental hygiene, food service, customer journey, talent, public awareness, and technology and equipment, including a state-of-the-art standard operating procedures (SOPs) for environmental hygiene that is being implemented at the Hawai‘i Convention Center.

The comprehensive new protocol was developed in partnership with AECOM, the world’s premier infrastructure firm, and its international team of sports venue design,  and environmental hygiene and biocontainment experts.   The VenueShield program is also being guided by scientific and medical research input from Drexel University College of Medicine (DUCOM) and its interdisciplinary team of expert faculty and graduate medical students, under the direction of Dr. Charles Cairns, dean of DUCOM.  These critical healthcare insights, facilitated by the Drexel Solutions Institute (DSI), will provide ongoing recommendations for COVID-19 mitigation strategies.     

Additionally, SERVPRO, the #1 choice in commercial cleaning and restoration services for more than 50 years, will serve as ASM Global’ s primary partner in the implementation of the pro-active viral pathogen cleaning process.  The customized, in-depth workflows for venue re-occupancy include industrial disinfection and workforce safety initiatives, developed in accordance with international guidelines from the CDC, NHS, PHAA and WHO, among others.

VenueShield will be the ongoing effort to define the customer journey of the future. It is designed to provide an evolving approach to the unique aspects surrounding each of ASM Global’ s facilities and is guided by consistent input from the company’s venue experts around the world, representing every venue type.

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To view our Health & Safety Plan, visit our Event Planning Toolkit

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